Ken Stoepel Ford
Customer Reviews of Ken Stoepel Ford
After a 481 day wait, it was all wort it!
byon 03/15/2023
These are the best people in the Automobile Sales industry to deal with. The people Michael Hebert, Art Schoonover and Juan Rodriquez are the nicest, most helpful, most kind car people I have ever dealt with. I ordered a '22 Ford Maverick and 481 days later, it was delivered ( a '23 model). The personnel at Ken Stoepel patiently helped me through all that. Even though I live 260 miles from their dealership, their superb service keeps me coming back to them for new car purchases. I will probably never buy a vehicle from any other dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
After a 481 day wait, it was all wort it!
byon 03/15/2023
These are the best people in the Automobile Sales industry to deal with. The people Michael Hebert, Art Schoonover and Juan Rodriquez are the nicest, most helpful, most kind car people I have ever dealt with. I ordered a '22 Ford Maverick and 481 days later, it was delivered ( a '23 model). The personnel at Ken Stoepel patiently helped me through all that. Even though I live 260 miles from their dealership, their superb service keeps me coming back to them for new car purchases. I will probably never buy a vehicle from any other dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Corrine Jung
byon 07/07/2019
I purchased my second vehicle from Ken Stoepel Ford. I decided to trade in my 2014 Ford Explorer for a new model. I was treated very well by the salesman and given a fair trade in value.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Buying Experience
byon 07/01/2019
Everyone we dealth with was very friendly, professional, and honest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ken Stoepel Ford at Five Points
byon 05/14/2019
I was interested in a used Tacoma Truck they had on their lot. The sales representative, Blake Odom, was very knowledge about the truck, explaining numerous features and most importantly, how to use them. His knowledge of the product sold me! He was personable, knowledgeable and helpful. The dealership was clean, friendly, and no pressure, but quickly assisted in the purchase. Kathy, the loan seeker, was “on it” to find the best interest possible. The purchase was quick and painless! I will definitely refer this dealership and will gladly use them in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dead Battery
byon 05/06/2019
Took my car to the Quicklane early on Monday morning. Dave met me at the door and I told him I had a dead battery and the new battery was in the back seat. He had the battery changed and performed the required service in short order.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/21/2019
Very friendly, courteous, and professional staff taking care of my vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Prompt service
byon 03/22/2019
I didn’t have an appointment but went in and needed it by a certain time and they had me out well before that. They gave me a ride home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
F-150 Purchase
byon 03/05/2019
Had been talking with Stoepel Ford about the purchase of a new truck for about three months. Narrowed the truck down, Stoepel found and delivered at an outstanding price. Pickup was flawless as everything was lined up and ready to go once we arrived. Hats off to all involved.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Todd Odom
byon 02/15/2019
Did a great job and delivered my truck to me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 01/28/2019
Very professional, courteous and responsive. Service was performed in a thorough and timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Car buying
byon 12/07/2018
It’s never too fun to sit at a dealer ship and wait for hrs. However at Ken Stoepel Ford ,they seemed to keep this in mind, always keeping the process moving forward.. I appreciated that
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ken Stoepel Ford
byon 12/03/2018
Friendly fast efficient
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
$66000 king ranch
byon 11/22/2018
Gave me a oil change when I bought the truck. Took it in and they changed me $18 more than the certificate covered because it held 9 quarts! Will be my LAST buy from Ken Stoepel!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service
byon 11/18/2018
Took my VW new Beetle here for annual inspection. They did an excellent job and were very efficient and nice to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Sunroof issue
byon 11/15/2018
Excellent communication from David Cathey our service advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent!
byon 11/05/2018
Great experience with the purchase of a new car. Our sales person, Peggy Salazar, made the transaction so easy. She went above and beyond to make sure we were happy with the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change and inspection
byon 10/30/2018
Very pleased, everyone was courteous and pleasant, thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top dealership in the hill country
byon 10/23/2018
Quick Lube,excellent service,friendly staff. The sales staff will do their best to save you money. The management first rate
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 09/13/2018
Timely service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ken Stoepel Ford Kerrville
byon 09/10/2018
Been here several times. At first, it seemed like they did a good job in a reasonable amount of time for an oil change and tire rotation. The last several times however, even with a scheduled appointment, I'm luck to get in within 30 minutes of my appointment, and it seems like an oil change and tire rotation should not take an hour or more....
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Truck
byon 08/21/2018
Very friendly and super helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments